Privacy Policy

Your privacy is our priority. Learn how we protect and handle your data.

Last updated: December 2024•Effective: January 1, 2024
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Information We Collect
How We Use Your Data
Data Sharing
Security Measures
Your Rights
Contact Us

Introduction

Welcome to Oswap (&quotwe,&quot &quotour,&quot or &quotus&quot). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services for cryptocurrency to fiat conversion.

By using Oswap, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

Personal Information
  • • Full name and contact information
  • • Email address and phone number
  • • Government-issued identification documents
  • • Bank account and payment information
  • • Cryptocurrency wallet addresses
Transaction Data
  • • Transaction history and amounts
  • • Conversion rates and fees
  • • Payment methods used
  • • Transaction timestamps and status
Technical Information
  • • Device information and identifiers
  • • IP address and location data
  • • App usage analytics
  • • Error logs and performance data

How We Use Your Data

Service Provision
  • • Process cryptocurrency conversions
  • • Facilitate fiat transfers
  • • Maintain account security
  • • Provide customer support
Compliance & Security
  • • Comply with regulatory requirements
  • • Prevent fraud and money laundering
  • • Verify user identity (KYC)
  • • Monitor suspicious activities
Service Improvement
  • • Analyze usage patterns
  • • Improve app performance
  • • Develop new features
  • • Enhance user experience
Communication
  • • Send transaction notifications
  • • Provide service updates
  • • Share security alerts
  • • Deliver customer support

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

Trusted third-party services that help us operate our platform, such as payment processors and identity verification services.

Legal Compliance

When required by law, regulation, or legal process, including compliance with anti-money laundering (AML) and know-your-customer (KYC) requirements.

Security & Fraud Prevention

To protect against fraud, unauthorized transactions, and other illegal activities that could harm you or other users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Security Measures

We implement industry-standard security measures to protect your personal information:

Encryption

All data is encrypted in transit and at rest using AES-256 encryption standards.

Access Controls

Strict access controls ensure only authorized personnel can access your data.

Regular Audits

We conduct regular security audits and penetration testing to identify vulnerabilities.

Secure Infrastructure

Our systems are hosted on secure, compliant cloud infrastructure with 24/7 monitoring.

Your Privacy Rights

You have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you.

Correction

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information, subject to legal requirements.

Portability

Request transfer of your data to another service provider.

Objection

Object to certain types of processing of your personal information.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email

privacy@getoswap.com

Data Protection Officer

dpo@getoswap.com

Response Time

Within 30 days

Support Hours

24/7 Available